Multi-currency
Every Usetix account operates in one currency. The currency comes from your connected Stripe account — connect a Stripe account in USD and your account is in USD. Five currencies are supported today: EUR, USD, GBP, CHF, CAD.
Setting up a non-EUR account
- Sign up as usual — your account starts in EUR by default.
- Go to Settings → Payments → Stripe and connect a Stripe account in the currency you want to operate in.
- After successful connection, Usetix updates your account’s currency to match Stripe’s
default_currency.
If your Stripe currency is one we don’t yet support, the connection is rejected with a clear error so you can pick a different account or contact us about adding it.
How currency flows through the platform
| What | In which currency |
|---|---|
| Ticket prices | Account currency |
| Stripe Checkout (the buyer’s screen) | Account currency |
| Customer receipt email | Account currency |
| PDF invoice (customer) | Account currency |
| Application fee Usetix charges to you | Account currency |
| In-shop and admin display | Account currency, locale-aware (€1,234.56 / $1,234.56 / CHF 1,234.56) |
Currency lock
Once any orders exist on your account, the currency is locked. Reconnecting a different-currency Stripe account is rejected with an error pointing you to the original currency.
This protects historical revenue from being silently re-denominated. If you genuinely need to migrate currency, contact support — there’s no automated path because it’s almost never the right answer.
Platform fee defaults per currency
The default platform fee is 1 unit per ticket sold in your currency: €1 for EUR, $1 for USD, CHF 1 for CHF, $1 for CAD, £1 for GBP. Your support contact can negotiate a different amount per account.
Limitations
- One currency per account. A single account can’t sell some events in EUR and others in USD. If you operate in two currencies, set up two accounts.
- No FX conversion. Customers always see and pay in the seller’s currency. Their bank handles any conversion.
- VAT is configured separately — see the VAT docs. The currency a customer pays in doesn’t determine the VAT rate; the seller’s tax rules do.
Adding a currency we don’t support yet
Email support. Adding a currency that Stripe and Money both support is a one-line change. The constraint is making sure the per-currency defaults (platform fee, VAT) are sensible.