Customer-invoice VAT

Usetix uses a three-level lookup to determine the VAT rate that appears on the customer invoice (the invoice your account issues to the ticket buyer):

1. Event override — set on the event itself
2. Account default — set on your billing profile
3. Country default — based on your billing-profile country

The chain stops at the first level with a value. If none are set, VAT defaults to 0%.

Country defaults

Country	Rate		Country	Rate
DE	19%		NL	21%
AT	20%		BE	21%
FR	20%		PT	23%
IT	22%		IE	23%
ES	21%		PL	23%
GB	20%		CH	0%
US	0%		CA	0%

The Swiss default is 0% because cultural performances are exempt from VAT under Art. 21 Abs. 2 Ziff. 14 MWStG. If you host non-cultural events at a Swiss venue, set the account default to your applicable rate (often 8.1%).

For US and Canadian accounts, sales tax is handled outside the invoice — VAT defaults to 0%.

For countries not in this table, the default is 0%; set the rate explicitly in your account default.

Setting the account default

Go to Settings → Billing → Edit billing profile. The “Customer-invoice VAT rate (default)” field accepts a percent (e.g. 8.10). Leave blank to use the country default. The setting affects every event that doesn’t have its own override.

Setting a per-event override

Edit any event. The “VAT rate (override)” field accepts a percent (e.g. 0 to mark a single event as exempt, or 8.10 for a Swiss non-cultural event). Leave blank to inherit the account default.

The override applies to all customer invoices generated for orders from that event going forward. Existing customer invoices keep their stored rate — they’re snapshots at the time of the sale and don’t change retroactively.

Reverse charge (B2B EU)

For B2B EU buyers with a verified VAT ID buying from a non-domestic seller, the customer invoice still carries the seller’s calculated rate but is marked with a “VAT shifts to the recipient” notice on the PDF. This logic is unchanged from before — it still works for EUR/DE accounts, and it works the same way for any other EU-country account once your billing profile is set.

VAT compliance is yours

Usetix doesn’t validate that the rate you set is correct for your jurisdiction. We provide sensible defaults and the override mechanism. You and your accountant own the compliance question — especially around exempt categories, reduced rates, and reverse-charge applicability.

AI assistant

The AI assistant is VAT-aware and can change the account default and event overrides. Examples:

• “Set the account default VAT to 8.1%”
• “For the Sunday cultural concert, set VAT to 0”
• “What’s the VAT rate on this event?”

The agent never changes rates without explicit confirmation, and it knows that VAT compliance is the operator’s responsibility.