Usetix Credit
Usetix Credit is a reusable prepaid balance for paid services inside Usetix. The first available use is the Usetix platform fee on PayPal ticket sales. Future services can use the same balance; this guide covers the PayPal workflow available today.
Usetix Credit does not hold your ticket revenue and it does not pay PayPal’s own processing fee.
PayPal sends the buyer’s payment directly to your PayPal account. Because that transaction cannot split the Usetix fee to us at checkout, Usetix reserves the fee from your credit before creating the PayPal order.
Stripe ticket payments do not use Usetix Credit. Stripe can route the platform fee during the payment itself.
Before you start
You need:
- A connected PayPal account under Settings → Payments
- A billing method saved in Usetix
- Enough available Usetix Credit for at least the next PayPal fee
Your credit currency always matches your Usetix account currency.
Add credit manually
- Open Settings → Usetix Credit.
- Click Add next to Available credit.
- Check the billing method shown in the dialog.
- Enter the amount to add and confirm.
Stripe charges the billing method immediately in your account currency. Credit is added after Stripe confirms the charge. If the payment is still processing, Usetix shows the top-up as pending instead of making the balance available early.
Enable Auto top-up
Auto top-up keeps PayPal available without requiring you to watch the balance during a sale.
Under Settings → Usetix Credit, choose Enable auto top-up, then set:
- When available credit drops below: the balance threshold that triggers a top-up
- Top up amount: how much credit to add each time
- Maximum monthly auto top-up amount: an optional safety cap
Manual top-ups do not count toward the monthly automatic limit. You can edit or disable Auto top-up at any time.
If an automatic charge fails, Usetix shows the failed top-up, warns the team, and does not treat that money as available credit.
Available, reserved, and spent
The dashboard separates three different amounts:
- Available credit can cover new PayPal checkouts.
- Reserved for pending sales is already assigned to PayPal orders that have started but are not final yet.
- Credit spent is the Usetix fee consumed by completed PayPal sales in the selected period.
When a buyer chooses PayPal, Usetix calculates the exact platform fee, including applicable VAT, and reserves it before contacting PayPal. A confirmed PayPal payment consumes the reservation. A cancelled or expired sale releases it back to available credit.
Each movement is recorded separately in the credit ledger.
When credit is insufficient
Usetix never starts a fee-bearing PayPal order without enough available credit. PayPal is hidden for new purchases until the balance is funded again. Other enabled payment methods continue to work.
The account owner receives an email and managing members receive a notification. As soon as a manual or automatic top-up adds credit, PayPal becomes available again automatically.
Accounts with a special no-fee agreement do not need credit for PayPal sales.
Usage report
The Credit dashboard shows a compact summary. Choose See all for the detailed report:
- Periods: 24 hours, 7 days, 30 days, or 90 days
- Credit spent over time
- Number of fee charges
- Average fee per charge
- PayPal checkout fee breakdown
The report is based on the credit ledger, not an estimate from order totals.
Common questions
Does Usetix receive my PayPal ticket revenue?
No. The buyer pays your connected PayPal account directly. Usetix Credit covers only the Usetix platform fee.
Does this change Usetix pricing?
No. Credit changes when the platform fee is funded, not the fee itself. Your configured Usetix fee and PayPal’s separate processor pricing remain unchanged.
Why is PayPal missing from my checkout?
Check that PayPal is connected and enabled, then open Settings → Usetix Credit. If the available balance is zero or lower than the required fee, add credit or fix the billing method used by Auto top-up.
Do Stripe sales use the balance?
No. Stripe can route the Usetix fee as part of its own checkout, so Stripe ticket sales do not consume Usetix Credit.